Refund and Returns Policy
I. Returns
At Orlaya, we stand behind the quality of our jewelry and want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward return process for customers within the United Kingdom.
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Eligibility: You may initiate a return within 14 days of receiving your order.
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Condition: To be eligible for a return, the item must be unworn, in its original packaging, and in the same condition as when received.
II. Return Process
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Contact Us: Before returning an item, please contact our customer service team at [email address or phone number] to initiate the return process and obtain a return authorization.
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Packaging: Securely package the item in its original box along with any accompanying documents, such as the packing slip.
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Return Label: We will provide you with a prepaid return label via email. Simply print the label and attach it to the package.
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Drop-off: Take the package to your nearest authorized drop-off point, as indicated on the return label.
III. Refunds
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Refund Method: Once your returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
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Processing Time: Please allow up to 7 business days for us to process your return and initiate the refund. The time it takes for the refund to reflect in your account may vary depending on your financial institution.
IV. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and then place a new order for the desired item on our website.
V. Non-Returnable Items
Certain items, such as personalized or custom-made jewelry, are non-returnable and non-refundable unless they arrive damaged or defective. Please contact us immediately if you receive a damaged or defective item.
At Orlaya, our goal is to ensure your complete satisfaction. We appreciate your trust in us and are here to assist you throughout the return process. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team at [email address or phone number]. Your experience with Orlaya is of utmost importance to us, and we are dedicated to providing you with exceptional service and exquisite jewelry.
